M7 Real Estate is a provider of real estate services. These services include, but
are not limited to:
● Acting as a real estate agent in the purchase and sale of real estate
● Providing appraisals of real estate
● Leasing & management of real estate
● Advertising & marketing of real estate
M7 Real Estate acknowledges the importance of protecting the privacy of its
members and the privacy of other users who may seek our services. The
following privacy statement applies to all information provided by individuals or
organisations seeking services or providing information to M7 Real Estate.
Why we collect personal information and what we use it for, including disclosure to third
parties:
We will only collect personal information, if the information is reasonably
necessary, for us to facilitate activities that will enable us to provide our
services as a real estate agency. This can include, but are not limited to:
● Processing and addressing inquiries and feedback
● Facilitating the sales of a property, and all of the necessary, reasonably
expected, activities associated with the sale of a property, which can
include the sharing of the information with other third parties
● Facilitating the leasing of a property, and all of the necessary, reasonably
expected, activities associated with the leasing of a property, which can
include the sharing of the information with other third parties
● Providing updates and information on our properties and projects
● Advising clients of other services, products and information which may
be of interest, and the activities associated such as remarketing and
servicing promotional materials
● Data analysis to help us in improving the services that we provide
● To facilitate any activities, including disclosure of information to third
parties, as requested by the Law.
We will only disclose information to other third parties if it is reasonably
necessary for us to complete the above activities. Other third parties can
include, but are not limited to:
● Buyers & Prospective Purchasers
● Vendors
● Landlords
● Tenants & Prospective Tenants
● Solicitors
● Contractors
● Developers
● Builders
● Government Departments
● Financial Institutions
● Service Providers such as, but not limited to, real estate database
providers
● Technical Support providers
● Utility companies (if we are requested to set up utilities on your behalf)
● Telecommunication Providers (if we are requested to set up broadband &
pay TV on your behalf)
Types of personal information collected
M7 Real Estate will only collect personal information from individuals where it
is required for the purposes of providing specific services to individuals or
organisations. Information is collected by lawful and fair means, and with
consent.
The information we collect will differ based on the services we are providing to
you. It may include:
● Name
● Email address
● Phone numbers
● Home and/or mailing addresses
● Family details
● Employment details
● Financial information, which can include assets, liabilities, income,
outgoings, spending patterns and credit reference reports
● The value of your property
● Insurance details
● Credit card and banking details
● Credit Related Information
● Information in respect to a will or estate;
● References (e.g. to support rental arrangements);
● Copies of photo identification (e.g. driver’s licence, passport, student
ID); or
● Any other personal information relevant to the service we are providing
to you.
We will always notify you of the information that will be collected and will
always seek consent to do so.
We will not use or disclose information for another purpose unless the
individual has provided their consent or if we are compelled by law or
court/tribunal order.
Sensitive Information
We will not collect sensitive information about an individual unless the
individual has provided consent to the collection of the information and the
information is reasonably necessary for us to provide our services. Sensitive
information, as defined by the Privacy Act 1988, pertains to information or anopinion about an individual’s:
● racial or ethnic origin; or
● political opinions; or
● membership of a political association; or
● religious beliefs or affiliations; or
● philosophical beliefs; or
● membership of a professional or trade association; or
● membership of a trade union; or
● sexual orientation or practices; or
● criminal record;
● health information about an individual; or
● genetic information about an individual that is not otherwise health
information; or
● biometric information that is to be used for the purpose of automated
biometric verification or biometric identification; or
● biometric templates.
How we collect and hold personal information
Through engaging and interacting with any of the services that M7 Real Estate
provides, your personal information may be collected, with consent, via forms &
applications, either electronically or paper based, through conversations or
inquiries, via any of the below channels:
● M7 Real Estate website: www.mseven.au
● M7 Real Estate associated project websites
● Paper or digital forms completed at any Open Inspections, Launches,
Display Suites or any events by M7 Real Estate
● Any of M7 Real Estate’s Social Media Channels including Facebook,
Twitter, Instagram, LinkedIn and YouTube
● Emails, SMS, Instant Message (such as WeChat) or over the phone
● Conversations, verbal or written, with any of our staff or partners
● Referrals
We may also collect personal information from third parties, including
information on public domains or through service providers.
We hold personal information, both electronically and in paper form, both at
our premise as well as with the relevant service providers that we engage with
to maintain our operations and provide our services.
We will take reasonable steps in the circumstances to protect the integrity of
information from misuse, interference, loss, unauthorised access, modification
and inadvertent disclosure. These steps include, but are not limited to:
● Firewall and anti-virus protection software
● Restricted access and control via separate user accounts and passwords,
managed by a central administration team
● Regular backups of data
● Documentation, training and guidelines for all our staff on proper
management of information
Site Analysis
M7 Real Estate utilises a third party software to assess site traffic. A tracking
code is used to collect the following information:
● The number of page views (or page impressions) that occur over a given
period;
● The number of unique visitors to the respective M7 Real Estate website;
● How long these unique visitors (on average) spend on the site or on a
specific page;
● Common entry and exit points into the respective M7 Real Estate
website.
● The devices, browsers and operating systems the user is using
The above information is collected for, but not limited to, the following
purposes:
● Monitor website traffic
● Assess website performance
● In analysis to identify improvements for the website
● Identify popularity and interests in certain information on the website,
such as a particular listing or page
● Internal performance metrics
M7 Real Estate uses cookies as data files that our website may write to your
hard drive when you visit. The only personal information a cookie can contain is
information you supply. A cookie cannot read data from your hard disk.
Users may elect to accept or reject the cookie and can also refuse cookies by
switching off the function in their web-browser.
Data quality
M7 Real Estate will take all reasonable steps to ensure that all personal
information it collects or uses will be accurate, complete and up to date.
Data Security
M7 Real Estate will take all reasonable steps to ensure that all personal
information it collects and stored are secured. However, information security
over the internet cannot be 100% guaranteed.
Thus please also ensure you take the necessary precautions when providing us
with personal information. Such precautions can include:
● Making sure to not use a public computer or device to provide personal
information
● Clearing your browser sessions and cookies
● Close your browser after your session
● Not disclosing your account details (such as username and password) to
other people
● Investing in internet security applications such as firewalls and antivirus
software
Data termination
If we no longer require personal information about an individual and no longer
needs information for the purpose it was intended and information is not
contained in Commonwealth records and is not required by law or
court/tribunal order to retain the information, M7 Real Estate will take
reasonable steps in the circumstances to destroy the information e.g. by using
software deletion programs and physical destruction mechanisms.
Process for access, correction and feedback or complaint
You can contact our Digital Team (details below) for any of the following
queries:
● Access to any of your personal information
● Make corrections to any of your personal information
● Withdraw consent regarding your personal information
● Provide feedback on our privacy policy
● Ask a question regarding our privacy policy and the information we
collect
● File a complaint regarding our privacy policy
You will then receive a response from our team within 10 business days, who
will advise you of how your request will be addressed and when you can expect
an update. Your request will usually be completed within 30 days after the date
the request is made, however this period can be longer if it is reasonably
expected to take longer due to the nature of your query.
Filing a complaint
In the instance of a complaint, we recommend the individual follow the
subsequent process:
1. Individual should first contact M7 Real Estate directly; if still unresolved
then
2. Alternative dispute resolution should be conducted between the parties;
if still unresolved then
3. Individual can make a complaint to the Office of the Australian
Information Commissioner
Request refusal
In certain situations, we may refuse your request for access or correction to the
personal information collected. Examples of situations include, but not limited
to:
● The individual does not have the authority to access the information (i.e.
the information requested does not pertains to the individual requesting)
● Giving access would have an unreasonable impact on other individuals
● Access would be unlawful
● Access would reveal information generated with commercial sensitive
decision making process
In this situation, we will provide you with a written notice detailing the
reason/s for refusal, as well as guideline on how you may refute or make a
complaint about the refusal.
Disclosure of information offshore
Personal information is managed by us and stored locally, on premise, in
Australia as well as managed by our main service providers, and also stored in
Australia and offshore in UAE & INDIA
Disclosure of information offshore to countries other than the above is unlikely,
however, in some situations we may use programs, software, online tools, or
Social Media Sites that may be based in and/or housed overseas. An example,
but not limited to, is Google Drive and its respective suite of products such as
Google Sheets and Gmail, which processes data in various countries around the
world.
Our use of such products may involve disclosure of personal information to
such organisations overseas. Use and disclosure of Personal Information by
such overseas organisations is in accordance with the terms and conditions and
privacy policies of such organisations. Countries where these organisations
may disclose information to include UAE & INDIA
By providing us with personal information, you consent to us using and
disclosing your personal information in this manner. If at any time you wish to
withdraw your consent, please contact our Digital Team (details below).
However, we may not be able to provide the Services you have requested in
whole or in part or those Services may have to be modified.
Contact Details
If you have any questions regarding our privacy policy, you can contact our
Admin Team at admin@mseven.au
Alternatively, you can call our office on 03 9989 1787.